Cancellation Policy

As a courtesy to other guests and the therapists/ integrative health practitioners, please give at least a 24-hour notice of cancellation to avoid full charge. A credit card number, advanced payment, or gift certificate number may be required at the time of the booking. For packages with more than one service and/or two or more guests coming together, we require a 48-hour cancellation notice. Groups and special parties will require a 50% deposit at the time of booking. We do not provide refunds for cancelled or missed appointments. Most of our memberships require a 3 month commitment and 30 day notice prior to canceling. Failure to give a 30 day notice may result in additional fees. Our subscription for 4 floats a month requires a 6 month commitment; please carefully read and be familiar with the details of your chosen membership agreement.

Arrival
We recommend that you check in at the Reception Desk at least 15 minutes prior to your appointment. Each first-time treatment requires paperwork that can also be filled out prior to arriving at Sonder. It is nice to start the relaxation process prior to your service, so please be sure to make time for possible downtown traffic and parking. Late arrival may mean reduced treatment time; we have to finish on time regardless of the time you came. After your treatment, feel free to do your hair or makeup in the powder room, and please allow yourself time to float back to reality at your own leisurely pace.

Payment Types
We accept cash, debit cards, personal checks, Visa, MasterCard, and American Express—with proper identification.

Wellness Center Etiquette
Our Wellness Center environment is one of tranquility and relaxation. Please respect all guests’ right to privacy and serenity. Please turn off all cellular phones while in the Wellness Center area and please keep voices to a whisper.

Guests under 15 must be accompanied by a responsible adult.

Health Conditions
Please advise us of any health conditions, allergies, or injuries that could affect your
treatment or service when making your treatment reservations. Sonder Mind and Body and its practitioners are held harmless for any information not provided to us at the time of service.

Cleanliness
In keeping with our commitment to cleanliness, safety, and hygiene, our equipment is sterilized and sanitized after every treatment and service. Please be respectful and considerate.

Loss or Damage
We regret that we cannot be responsible for any loss or damage of personal articles.
Please keep all valuables with you during your visit.

Product Returns
We will accept returned products within 14 days of the date of purchase, if accompanied by the original receipt, for a refund of the purchase price. After 14 days, a merchandise credit will be issued only for unused, unopened products. Used and opened products may be exchanged for merchandise credit for up to 10 days after purchase date, after which products are non-returnable.

Gift Certificates
Sonder Mind and Body gift certificates are non-refundable. Gift certificates should be used
within 12 months of purchase or as noted on the “please use by” date. Certificates may not be used to purchase or be exchanged for other gift certificates or cash. Sonder Mind and Body is not responsible for lost or stolen gift certificates.

Prices
Prices for services and products are subject to change on our website and menus without advance notice.

Terms and Conditions
Sonder Mind and Body reserves the right to change these terms and conditions from time to time in its sole discretion.

Right of Refusal
Sonder Mind and Body reserves the right to refuse service to any client for improper conduct. Inappropriate conduct or language during a service will result in immediate termination of the service. We reserve the right to define inappropriate conduct.

Satisfaction Guaranteed!
If for any reason we fail to meet your expectations with any of our services, please let us know within 24 hours of your service.